Refund Policy

At Value Vive, your satisfaction is our top priority. We want you to shop with confidence, knowing that we stand behind the quality of our products. This Refund Policy outlines the procedures and guidelines for requesting refunds on products purchased from our website. Please take a moment to review this policy to understand your rights and options.

Eligibility for Refunds:

  1. Damaged or Defective Products: If you receive a product that is damaged during shipping or has a manufacturing defect, we will gladly offer you a full refund or a replacement. Please notify us within [number] days of receiving the item.

  2. Incorrect Items: If you receive an incorrect item that differs from what you ordered, please contact our customer support team within [number] days of delivery to arrange for a return and refund or exchange.

  3. Dissatisfaction: If you are not satisfied with your purchase for reasons other than damage, defect, or incorrect item, you may request a refund within [number] days of receiving the product. In such cases, the product must be returned in its original condition and packaging.

Refund Process:

  1. Contact Customer Support: To initiate a refund request, please contact our customer support team at [customer support email or phone number]. Provide your order number, details about the issue, and any relevant photographs if applicable.

  2. Return Authorization: If your refund request is approved, you will receive a return authorization and instructions on how to return the product. Please ensure the item is securely packaged to prevent damage during return shipping.

  3. Inspection and Processing: Once we receive the returned item, our team will inspect it to verify the issue. If the product meets our refund criteria, we will process your refund within [number] days. Refunds will be issued in the original payment method used for the purchase.

Exclusions:

  • Certain items, such as personalized or customized products, may not be eligible for refunds unless they are damaged or defective upon arrival.
  • Items that show signs of use, wear, or damage caused by the customer are not eligible for a refund.

Return Shipping: For eligible returns, Value Vive will cover the cost of return shipping. We will provide you with a prepaid shipping label or reimburse your shipping expenses.

Contact Us: If you have any questions or concerns about our refund policy or the status of your refund, please reach out to our customer support team at [customer support email or phone number]. We are here to assist you every step of the way.

At Value Vive, we believe in transparency and fairness when it comes to our refund process. Our aim is to provide you with a seamless and stress-free shopping experience. Thank you for choosing us as your trusted source for electronics and garments, and we look forward to serving you again in the future.

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